With employees purchasing new cloud software solutions on a regular basis, it is easy to become overwhelmed and to lose sight of which software applications are truly effective or mission-critical to your organization, and which ones are not. It’s not uncommon to have fifty or more applications being used by an organization, and keeping track of them requires SubCentral’s robust inventory system. However, identifying and tracking software is only half of the picture. You need to understand what your employee satisfaction level is with each of your cloud software solutions. Otherwise, you could be paying for applications they no longer find valuable or even use.
Conducting surveys manually takes a lot of time, it is easy to lose paperwork, and retrieving the data after the fact can be cumbersome at best. With SubCentral, it is easy to have employees score your cloud software applications and then retrieve that data at any time. You can then review it in meetings with Management, Finance, or IT.
SubCentral’s Software Scoring tools allow you to…
#1 Survey your employees on the tools they use every day.
Your employees are on the front line of your software usage every day. They are the ones that most likely sourced the software, to begin with, and are benefiting from its usage. They are also the ones that will quickly identify when something is no longer working as it should. Having them score your software is the best way to get detailed information on your software applications so that you can make informed decisions going forward.
#2 Understand software satisfaction levels over time.
With Software Scoring from SubCentral, you can find out right away when your employees are no longer satisfied with a particular application. At this point, they are likely to begin searching for a new one leading to the potential of paying for duplicate solutions. Ongoing scoring can provide you with the information you need to prevent this additional and unnecessary expense. In fact, if you catch dissatisfaction early, you can identify what the issue with the application is and may be able to work with that vendor to solve the problem. Otherwise, IT can help to find a better and improved solution.
#3 Discover which software is ‘nice-to-have’ vs mission critical.
Mission critical software should be implemented on a larger scale to ensure that all your employees can benefit from these solutions. With scoring data in-hand, you can roll out software to a larger group within your organization. Simultaneously, if you decide to limit your software spend, you know which solutions need to be kept and which ones can be canceled.